I have a Thunderbolt G-DRIVE and all of a sudden it would not start anymore. I checked the plug and tried multiple plugs but when I turn it on the white led does not power up. What could the issue be? The power cable or something inside the drive? Many thanks!
In order for the G-Drive /w Thunderbolt to power on it has to have an active data connection to the computer as well. Make sure it is attached to the computer and that the computer is on. Also verify the power adapter is 12v and 2amps
Thank you for the answer.
It is the power adapter that is broken. How can I change it in Singapore?
With Regards, Cristian
The part # for the adapter is 0G01008 and you can source it out online. Contact our phone support directly if you have more questions about this.