I have a EX2 Ultra and have always been able to sign right in via the ip address, I verified my nas ip address thru my router and I get to the WD sign in admin area enter my password and it just tells me to reset the unit via the link if you are having problems reset the unit.
I did the 4 second hold reset which should clear the admin password but it doesn’t at the ip login it just keeps saying with admin and pw area now clear that same link to resetting the unit.
I guess what confuses me is I know the password i set, heck I have been in there many times to update plex or dropbox apps I just cannot figure out how to get in again since it won’t take my password and the reset didn’t clear the password as it mentioned that it would.