after installing my book essential 1tb everything seemed ok with file back ups but when I tried to retrieve a file I realised that I could not hit the start file retrieval button as the right hand side of the smartware screen is missing.
I have tried downloading the update for the notebook screen size as I was advised by WD support that this might help but it did not. I have also tried updating flash player and altering my screen resolution but no luck so far. I have now been advised by support to try the drive on another computer but wondered if anybody has come across this problem before. Thanks in advance.