Cannot see preview for thumbnails

Does the app and website not support preview for HEIC files? I just bought a my cloud home 4TB to be able to save and share all picture I take with my iPhone with family. But it seems that the apps and Website dont support thumbnails or previews of HEIC files which is the file type that iPhones saves pictures in. Is there a solution to this?

Hi,

You could refer to the following link:

https://support-en.wd.com/app/answers/detail/a_id/26554