Have had the NAS for about 3 years and it has never missed a beat. I have purchased an HP Pavilion 24-A270NA-i7700TB PC and cannot see the Drive from WE, either in ‘This PC’ or in the left hand pane directory structure. I also cannot open it from the WD App in the bottom right hand tray.
I have tried Mapping but to no avail. I can launch WE such that it sees the drive from 'Run App" using the IP address.
I have also modified the SMB protocol from SMB 2 to 1 & 3 respectively, but it does not offer a solution.
This subforum (My Cloud) is generally for the single bay/single drive My Cloud units.
Also see the following post that discusses various thing to check in Windows 10 that may be preventing My Cloud access. Specifically see Windows 10 Specific Method 1 through Windows 10 Specific Method 5 for suggestions to try.