Cannot retrieving space on My Cloud Duo by deleting files from public folders

[King_James69]

I purchased a WD 16TB My Cloud Home Duo External Store (8 TB Mirror RAID1) maybe 3 years ago. I originally set it up as LAN as a mapped drive on Windows 10. I use it mostly for my Plex through a mapped drive. I have about 98 percent of my files copied to the public folder (I am aware that you cannot see the public content on the Home MyCloud page interface).

I would like to use my WD 16TB My Cloud Home Duo External Store for Plex directly from the My Cloud Home Duo External Store using the Plex interface. The issue is that I have freed up space from the public folder location and I still have not recovered any space that can be seen through the Mycloud home. I have read the endless form entries from many users who have tried to delete data from there My Cloud Home Duo External Store and being told to wait 24 to 72 hours until the process completes. My data has been removed and it’s been maybe 6 months. I have rebooted My Cloud Home Duo External Store from the Home MyCloud interface (several times) and my software version is at 7.15.0-160 still showing 0 bites of 8TB.

I am asking 2 questions;

1. How to retrieve space to my My Cloud Home Duo External Store from deleting the data from the public folder of the My 16 TB Cloud Home Duo External Store. Currently more files are being deleted from the public folder but no space is being recovered on the home cloud side.

OR

2. Would it be better to move my current data to another separate location (Like my other 16 TB external Drive) and either do “Erase All Data” from the My cloud home interface or do a factory reset for My 16TB Cloud Home Duo External Store (If one can be done) for this device to allow me to store the data from the My cloud home with the correct space display.

[Neha_07]

Hi,

Please refer to this KB article: My Cloud Home Disk Space Not Available or Free After Deleting Content.

[King_James69]

I’m sorry but I didn’t see the KB article you are referring to in your reply. It would more efficient to have a KB number or link that you are referring to.

Also, you might not read post thoroughly. I mentioned that read several articles related to my question. I’m not going to assume the KB article since you didn’t post a link, but your KB title article was the one I already read with no real answers. Just a cluster (you know what) of people having the same issues with no solution.

Next time please don’t refer me so something that clearly doesn’t have a solution. Especially If you don’t have the answer yourself. Thank you.

[Neha_07]

I regret the inconvenience this has caused you.

Here is the KBA link: My Cloud Home: Disk Space Not Available or Free After Deleting Content

I appreciate that you have checked the KBA’s. I apologize as the issue persists after the troubleshooting.

I suggest please contact WD’s Technical Support about this for live assistance and troubleshooting.

To Contact WD for Technical Support

support.wdc.com

[Funk]

Thanks for update and quick reply. I’ll be sure to keep an eye on this thread. looking for the same issue.

myloweslife