Cannot retrieve files using WD Smartware

Home screen shows (H:) MyPassport Hard Drive with 931.5 GB Total. breakdown as follows:
Documents 50 MB
Movies 2.2 GB
Music 1.5 GB
Other 20.4 GB
Pictures 911.6 MB
Additional Files 676.9 GB

Retrieve screen doesn’t display any Backed Up Volumes

Please help- Thanks, brownieruf

Try manually accessing the storage volume. Your files should be within your WD Passport in a folder listed as SWSTOR. You should be able to copy and paste your files into your system even if WD SmartWare can not detect the volume.