I’ve tried several times to access my EX4100 via wd2go.com. When I try, I get an error message "Cannot Connect to WDMyCloudEX4100. When I try to accept the security certificate as suggested by the error screen, I get a message
“The connection has timed out
The server at device7024905-4443e18f.wd2go.com is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.”
I tried two different browsers and got the same error.
Suggestions?
Please check the Supported WD Drives with WD2Go™ Cloud application:
WD2Go™ Cloud currently supports the My Passport, My Passport for Mac, and My Book drives purchased from a Best Buy store only.
My Passport Family
WD device |
Model numbers that begin with |
My Passport |
WDBYFT, WDBYNN |
My Passport Ultra |
WDBFKT, WDBTLG |
My Passport for Mac |
WDBP6A |
My Book Family
WD device |
Model numbers that begin with |
My Book |
WDBBGB |
WD easystore
WD device |
Model numbers that begin with |
WD easystore Desktop |
WDBCKA* |
Yay! Got it resolved. You pointed me to a couple locations I hadn’t checked previously. THANK YOU!
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