Cannot receive RMA

WD External Drives External Drives for Mac
#1

Hello,

My G RAID drive has failed and it is under warrenty. I went through the return process and confirmed it is under warrenty, but I have received no RMA. I have spent hours on this. At this point I beleive you return policy is designed so that customers will eventually give up. How can I proceed? How can I talk with a real person regarding returning my product?

Frustrated,
Hugh Sakols

#2

I have RMA #

#3

Hi @hsakols,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask