Cannot read pdf files more than 60mb from my WD my Cloud

WD Software & Mobile Apps WD Software
#1

Hi,

I’m using my Cloud to store pdf’s magazines, it’s working fine for magazine below 60mb but above 60 mb the retrieve information isn’t show at all. I’m using an Ipad 2 , Ipad mini and an Iphone 4. Is an upgrade version available to solve this problem or will be available soon?

Thanks

Pierre

#2

Hi, 

Welcome to the WD Community. 

Are you able to open those files from a different device like a computer? Not a mobile device.

I haven’t encounter any case like that while using and android phone. Not sure if is a limitation for apple devices.