Cannot open my cloud home in Es file explorer

I want to open my cloud home in es file explorer on android
i go to lan then search thin i find device and type same username and password i use in my cloud home app
but i only find public folder
cant see any of my files that shown in pc or my cloud home android app
so how can i open it om es file explorer


Hi there !

Have you tried contacting WD support about this? :relaxed:

anyone help me please .

any answer please