Cannot log into MyCloud

While attempting to log into MyCloud, the login window appears after entering the password. After a few tries the following page opened wiht eh following content. (See all below **** line).
On earlier attempts I received a 501 Error.
How can I solve this?

Thanks for your help,


This XML file does not appear to have any style information associated with it. The document tree is shown below.

<saml_verify>

Fail

<stack_trace>

java.lang.NullPointerException at com.wd.nas4g.server.db.DbAccess.getUserId(DbAccess.java:121) at com.wd.nas4g.server.service.ApiLoginServiceImpl.processSamlResponse(ApiLoginServiceImpl.java:139) at com.wd.nas4g.server.component.SamlVerifyComponent.post(SamlVerifyComponent.java:50) at com.wd.nas4g.server.servlet.RestServlet.service(RestServlet.java:285) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.wd.nas4g.server.filter.PerRequestFilter.doFilter(PerRequestFilter.java:31) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.jboss.resteasy.plugins.server.servlet.FilterDispatcher.doFilter(FilterDispatcher.java:66) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.wd.nas4g.server.filter.CorsFilter.doFilter(CorsFilter.java:70) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:647) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:647) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Thread.java:619)

</stack_trace>

</saml_verify>

The issue appears to be resolved now (local logins now work) and likely had to do with the WD service interruption as mentioned by WD just after listing this issue.