I had problem with previous installation of WD Sync so I uninstall it and i’m trying install it again. But each time I am reaching the mycloud.com account sign in it fail on signing in without any message at all. Just stuck at the same position.
Is there anything I can do to complete the installation?
I have downloaded it several times. the problem isn’t with the install app it completes but fail in finding my WD device and in connecting to MyCloud.com. Even the link of forgot password don’t do nothing.
What computer are you using? PC, Mac, etc?
What operating system?
What is the firmware version of your MyCloud?
What is the status of the front panel LED?
Can you access the Dashboard?
Can you access the shares using a file browser?
Do you have a firewall that might be blocking access to the Sync program or to mycloud.com?
Have you set up the MyCloud device, and established a mycloud.com login for your user (you)?
From the instructions above, at step 4, you should see any MyCloud devices on your local network. Do you see any? If not, and you are trying to access a MyCloud on your local network, there is a problem with your local network setup that is preventing access to the device.
The mycloud.com login is an optional step to allow you to connect Sync to any remote MyCloud devices that you may have access to. You do not need to log in to mycloud.com to connect Sync to a local MyCloud device.
The problem is with PC Laptop running Windows 10.
the Firmware of the MyCloud device is 4.4.4
the panel led is blue (there is nothing wrong with the device my android phone and other computers works well even with WD Sync)
I can access the dashboard. I can access the shares using the file browser. I can access myCloud.com and see all files and access them. I even can access WD My Cloud app.
I’m using windows firewall but it isn’t blocking the access. I’m using WD Access app with no problem.
I have setup MyCloud device few month ago and also the tried to setup it again but because I already done it, I can’t complete the process with the same account.
I see the My Device on my local network and can access it.
I tried to install wd sync. It didn’t complete the install because it could not find the My Cloud. My system when it boots up stops several scripts. I then ran WD My Cloud and it couldn’t find any devices. So I started to restart scripts until I could run WD My Cloud and it found my MC. It turns out that for the WD My Cloud. The /etc/rc2.d/S60mDNSResponder script need to be started.
I should have mentioned that I have a gen1 with firmware 4.xx. That script is in the /etc/rc2.d directory. Not sure how it is run on the gen2 firmware 2.xx.
Sorry, but I really don’t know anything about what you are talking on.
I need a solution for installing WD Sync on my Win 10 Laptop.
Please, Anyone know why I can’t install the WD Sync. When I run WD Sync Setup.exe, It seems as it is installing but actually it do not install anything.
It appears something on your PC is blocking the installation of WD Sync. Try temporarily disabling any third party security software (anti virus, firewall, maleware, etc.) and see if WD Sync will install. I supposed you could try booting Windows 10 into Windows Safe Mode and see if you can install WD Sync from there.
We’re customers, not WD employees. We can suggest things to look at in your local network or computer settings, or the device settings, or offer suggestions for replacements for the (frankly, not brilliant) WD software, but we can’t fix bugs in WD’s programs or firmware.
If you need a solution, rather than a workaround, then it may be time to ask WD Support themselves.
The MyCloud is a Linux box, running various file server, media server and other communications protocols. Sometimes these services stop working, and sometimes users disable them. It is possible to login to the Linux OS and run Linux commands to optimise the behaviour of the device, or to fix problems. This is done using a secure login using the SSH protocol. If none of this makes any sense to you, you are well advised not to attempt it; it requires some reasonable knowledge of Linux and how services run on Linux.
The problem is not with my Mycloud device it works well. I even try to install WD Sync in other local network which I have other mycloud device and I get the same problem. In this local network there are 2 Windows 10 PC the works well with WD Sync. just on my Laptop I can’t install WD Sync.
The problem is with my PC and not with the Device. Something prevent it from install.
Anyway I want to thank you all who tried to help me. I really appropriate your effort.
It helps if useful information like this is provided in the initial query… Yes, it certainly sounds like some problem with Windows or network configuration of the laptop. Can you access the Dashboard from it?