Cannot get into My Passport

I am having trouble with the WD Passport 4 TB drive I formatted. I get an unblocker message that reads I have to run the unblocker program from the CD to unblock the drive. Where do I get this virtual CD? I downloaded the utilities but it does not recognize the drive plugged into my laptop. Suggestions?

Hello,

Please refer to the following KBA article: External Drive: Remove (disable/hide) the Virtual CD (VCD) on Windows or macOS