Cannot find the specified path (HRESULT: 0x80070003)

WD Software & Mobile Apps WD Software
1

I am running SmartWare 2.4.16 on a Windows 10 system. Everything has been working find, but today I find that I cannot backup. I keep getting a result like “Cannot find the specified path” when I click Backup manually, and my entire backup directory is gone.

I’ve tried rebooting, reinstalling, running sfc and dism to check for image issues in the OS.

Is this a known problem, and is there a fix?

2

Since you have tried reinstalling the app and ensuring your system is error-free then perhaps it would be best to send an E-mail to WD Support about this for an investigation. You can do so in the following link:

http://support.wdc.com/support/case.aspx?lang=en

Try to provide as many details as possible related to the issue at hand alongside what you have tried so far. They may contact you if they need additional information.

3

Are you having any problems with your My Cloud. Does it show up in your network? If you have the Desktop app is it working?

_This must be a problem on WD’s end. Mine is acting up too. After opening it and everything appearing on the Home tab as soon as I open the Backup tab my SmartWare disappears. The same as yours shows up,
Cannot find the specified path (HRESULT: 0x80070003) _

4

Here is what I did and my SmartWare is working again. I right clicked on Start then clicked on Control Panel>Programs>Uninstall a Program and chose WD SmartWare and at the top selected Repair. After this completed I rebooted my computer and now my SmartWare is working again.

I don’t know if all this was necessary or not but it worked. See image below. Click on, tap or activate image to enlarge it.

799×1033 169 KB

1 Like
5

Worked for me just now. Thanks

6

I solve like this:

Delete Temp files (don’t know if needed but I do it first when fix):
C:\Windows\Temp
Delete all the files you find there, some files could not be deleted… don’t worry.

step2:
Go to WD Smartware, Backup, (Advanced View) this is a arrow down , I untick “mail”, apply.
And start to work again… I put again “mail” and still working good.
Then when you go to “view Files” (when the problem say : The system cannot find the specified path) now say: File pending backup. So it works!
Hope help!