Using 4TB Passport WD drive. Win 10 x 64 version 1909
This problem has just appeared in the past week.
PC starts normally, Dell logo, home screen, key in password and desktop comes up.
- Attach USB drive (E:). I run a daily backup and System Image
Folders shown on the drive are File History, Myname-PC, WD Software Installer, Windows Image Backup and a Family History application Backup. All can be expanded and contents seen.
-
A schedule backup is run and the folders named Myname-PC which is my complete back up and Windows Image Backup cannot be expanded. All the others can be expanded and contents seen.
-
Safely remove USB drive, leave for 10 minutes and re-attach but the two folders still cannot be expanded.
-
Tried a different USB port but still cannot expand the folders named above.
-
Safely remove USB drive, restart PC which advises to wait (Blue screen with spinning circle of dots).
After several minutes Dell logo appears and can start PC with password.
- Connect USB drive and all Folders can be expanded and contents viewed. After the backup is run I have to go through items 3, 4 and 5 every time before I can see the contents of the folders as described.
Drive (C ) in File Explorer
View>Options>Change folders and Search options>view> Show hidden files, folders and drives is selected.
Hide protected operating system files (recommended) is ticked.
Drive (E ) USB in File Explorer
View>Options>Change folders and Search options>view> Show hidden files, folders and drives is selected.
Hide protected operating system files (recommended) is ticked.
This has never occurred before. Can anyone advise how to fix this.
Tom Gray