Cannot establish remote connection (error 31520)

WD Legacy Products My Book Live
43

Hi

Thanks so much for all your work on this.

I have followed your steps carefully. It looks as if your new certificate file has been uploaded correctly and, as far as I know the chmod 774 ca.crt command has completed correctly (there is no error message anyway)

On the final step I also get the error message with the last command (i.e. Options error: --nobind doesn’t make sense unless used with --remote
Use --help for more information)

I also still get the error 31520 and a failed internet connection.

I guess I must be doing something wrong but I can’t see what… Any help much appreciated!

We have a few of these drives and it would be really helpful to get them working online again…

44

Hi,

I didnt get that error when I checked on the openvpn.out.

Did you reboot your MBL before checking on the openvpn? , from the Dashboard or taking the power of NOT from the console.

Im still in communication with WD Support, I will ask about this error.

45

WD Community,

The following article has been made available for My Book Live and My Book Live Duo.

How to Update the Security Certificate on a My Book Live or Duo (Remote Access Error 31520)

Answer ID 29501

1 Like
46

Yes, I have rebooted nas many times from the dashboard. And also deactivated and activated remote access many times.
Let me know if wd support tell you something.

Thank you

47

@robbyar, @Tabu

I was able to reproduce the error when:

  • I disabled UPnP in the router
  • And uncheck the option for software/users configure UPnP.

Linksys example attached.

1
1793×376 18.4 KB

48

I have a double nat in my LAN.
One router (internal) has upnp enabled. The other one (external) has upnp disabled.
This configuration worked until error 31520 appeared few days ago.
Have I to enable upnp on the second router?

49

Enabled upnp also on second router and connection works.
No more error 31520! :slightly_smiling_face:

Thank you very much @RamPc

50

Hi everyone. Has this issue been solved? I have exactly the samer issue. I went into the settings and disabled and reenabled remote connection but got the error message “Cannot establish remote access connection. Make sure you are connected to the Internet. (Error 31520)” but the network tab said I was connected fine and I can access my documentrs on mybooklive through the ethernet connection to my PC. It is remote access which does not work.

has anyone found a solution. I am running the diagnostic test but without much hope!
Thanks everyone

52

but thanks for pointing me to this. For IT ignorant like me it’s mind blowingly complicated.

53

Is there a simple solution? Maybe a patch file to download? I am unable to understand the technical solutions. All I want is to access my wd drive on my tablet and phone. (pc works as it is cabled). Otherwise will bin my drive and get a new drive - definitely NOT another WD drive as they dont seen to care.

Update - All of a sudden all the android apps are connecting ok to the drive again!!

1 Like
54

im having the same issue and this solved the problem:

https://support-en.wd.com/app/answers/detail/a_id/29501

1 Like
55

@ emanplantas

I’m a novice and would love to have such a well compile pictorial for re-installing the firmware on my Mybooklive.

I’ve searched but came up with nothing - if this is available could you please point me to it.

56

You have to replace the certificate on the drive.
Please read this article:
https://support-en.wd.com/app/answers/detail/a_id/29501

57

this didnt solve for me… unfortunetly I did… But not sure if this was a loss…

Fortunately I did fix it thankfully from these:

https://support-en.wd.com/app/answers/detail/a_id/29501

and that

https://support-en.wd.com/app/answers/detail/a_id/29501/kw/error%2031520

user: root / password: welc0me for WinSCP but first need to update the device as below…

Enable SSH on the My Book Live Device

http://IP_ADDRESS/UI/ssh

1 Like
58

@robbyar and @Tabu check those links

59

Hi,
This did work perfectly for me, thanks for the update!
I did use the 2nd procedure which looked simpler for me. One hint for mac users : the Winscp app suggested works for PC only, and I am on Mac. I simply used FileZilla and it worked nicely! :+1:
Cheers

60

Thank you worked for me too!

61

Hi, i activated UPnP IGD with 10 hops, and updated firmware and updated the new certificate.
WD is online as long as no mobile acces is in place.
any Idea ?
tahnk you

62

Seems to worked for me. Few days later, seems all data erased! All users erased!!! Is there any recover possible??? PLEASE HELP!!!

63

In typical form, the only responses that might have solved the problem have been removed by the f*ckers at WD.

Can ANYONE reiterate the answers that led to success, again, please, and, for the record, apparently hooking a URL is a waste of time, and better idea is to COPY the answer, since the f*ckers at WD seem intent on removing any possibility of correction.