# Cannot detected

**URL:** <https://community.wd.com/t/cannot-detected/216582>\
**Category:** My Passport\
**Created:** [October 19, 2017, 12:01pm UTC](https://community.wd.com/t/cannot-detected/216582 "2017-10-19T12:01:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mzablah](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@mzablah](https://community.wd.com/u/mzablah)\
**Post date:** [October 19, 2017, 12:01pm UTC](https://community.wd.com/t/cannot-detected/216582/1 "2017-10-19T12:01:39Z")

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my passport cannot intialize it

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<div class="post-metadata">

**Author:** ![logan.h](https://avatars.discourse-cdn.com/v4/letter/l/58f4c7/32.png) [@logan.h](https://community.wd.com/u/logan.h)\
**Post date:** [October 23, 2017, 6:45pm UTC](https://community.wd.com/t/cannot-detected/216582/2 "2017-10-23T18:45:18Z")

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Hello mzablah,

Maybe you should try contacting WD’s Technical Support about this. The link below will allow you to call support.

> **[Contact Customer Support | Western Digital](https://www.westerndigital.com/support/international-phone-numbers)**
>
> See a list of Support contact phone numbers from around the world.
> Please note that this is the contact page for support, not the corporate page for contacting Western Digital, which includes information on sales and product inquiries.