Cannot create a file when that file already exists

Product: WD SmartWare Pro

Version 2.4.10

Any thoughts on the “Files Not Backed Up” where the result is “Cannot create a file when that file already exists.” ?

With file versioning, that’s the point… the file changed therefore it should be backed up/versioned.

This seemed to have started after I grabbed the latest update.



Hello there and welcome to the WD community.

Did you have the same issues when you had a previous version installed on the computer? Or is this the first time you are using WD Smartware.

I did not have this issue in previous releases.

I have been using WD SmartWare for some time now.


We have passed this along to support.

Here is a screenshot to help…

It’s not getting better:

  4-11-2015 2-34-50 PM.png