Cannot connect to NVM after Ipad application updated

After the latest ipad update to Version 1.2.1 I can no longer connect from my iPad gen 6. It hung forever on the previous IOS version 14… so I updated to IOS 15.1.

I removed the Ready View app and re-added from the Apple store and it goes through the setup but when I give it the QR code it just hangs forever.

I unplugged my Ready View system for over a minute and let it restart. Same results as above.

Edited: Note I can connect from a different Ipad that has NOT been updated and I can connect from my iPhone 7 that has NOT been updated.

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I am having the same issue it works fine on my IPhone that is still running 1.1.8 but the IPad with 1.2.1 does the exact same thing you are describing. Looks to be an issue with the 1.2.1 update.

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Thanks for the confirmation. I hope that they fix this soon. I’ve turned off auto-update on the two devices that still work.

Exact thing happening to me. What’s the fix for this? Is WD monitoring this conversation and these problems question. That update must be defective.

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Hi,

My iPad updated to iOS 15 and my ReadyView app on my iPad updated to 12.1, not the app does not work. I tried uninstalling and reinstalling the app. Not sure if this was an iPad or WD app issue. Does anyone have a fix? Thanks

I hope that they are monitoring - I just woke up a chat-bot on their support site. I don’t know if I am typing to a human or a chat-bot. Perhaps someone will notice and check out this forum.

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I think that I was chatting with a human. They put me off to MicroCenter as their business partner who handles these issues. – from the chat below:

XXXXXX, the support for the WD ReadyView product is now handled by our business partner Micro Center who can be reached by phone at 614-850-3670.
and
We used to handle the support but it's ended and is being handled by Micro Centre that's why I suggested Micro Center as they are handling the support for ReadyView now.

Good luck all, I hope this gets fixed.

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I’m going to contact their tech-support people at a phone number that I inquired about another issue a few months ago. I will try to get somewhere with them today.

Any updates?

I called them and stayed on hold for 30 minutes and they never came on. I can’t get in touch with a live person to find out what’s going on with the app. They should be coming out with a new update but he knows when that will be.