Cannot connect to MyCloud on Home Network

[SpiderDub]

Hi my MyCloud is available externally from explorer or mobile phone but totally invisible on my home network. I presume I’ve messed up the network settings somewhere along the line whilst trying to resolve an issue with network dropouts. I have assigned a reserved ip on my home router - i did notice that on my router the device is listed as connected however it has no name…just the ip address.

Can you help please?

[cat0w]

@SpiderDub What operating system are you using, is it Windows 10?

If it is Windows 10 have you looked at this?

Get My Cloud to show in Windows 10 File Explorer Network

Here is what I just found with a Google search and it worked for me. Open the Control Panel select Programs and Features then open Turn Windows features on or off then make sure the following box is checked, SMB 1.0/CIFS File Sharing Support, your computer will have to reboot for it to take affect. See images below, click on, tap or activate images to enlarge them. [WDMyCloudShowMConNetwork] End results, my My Cloud is back. See images below. [WDMyCloudShowONNetwork] [image]

[SpiderDub]

hi cat0w, apologies I should have said, I have a Mac on ios 10.13…