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It costs many hundreds of $ USD to recover data. The MCH warranty is 2 years but there is no warranty against data loss. The average life span of a hard disk in continuous use is about 2.5 years and if you had more than 2 years use out of this home unit, just move on to something newer and more functional. You can check the product serial number online for warranty service.

If you have the hardware hacking skill, you can try this link, but most home users don’t have the time or skills to do so.