Cannot Connect to Active Domain after OS5 Upgrade

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Just upgraded to the OS5 the EX4100 and lost all connectivity to the Active Directory Domain.

Tried to add it again and it fails constantly and returns " * Connection failed. Please check your configuration."

The configuration was the same set on the previous OS.

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2

I’m running into the same issue as I suspect it’s something in the SMB.conf file…

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@Tengu @gimaiambiente can you both open support cases with “OS 5 Active Directory” in the subject and provide your My Cloud system logs please?

https://support-en.wd.com/app/ask

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I also am no longer able to get my My Cloud EX2 Ultra to connect to AD either using same credentials I was using with OS 3. I’d be interested in the solution or if there isn’t one yet, perhaps what log I can be looking at to get insight into the issue on the My Cloud EX2 device using sshd.

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5

Did you resolve this issue?

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I have spent literally days trying to figure that out.
Do you have on your EX4100 -by any chance- a Static IP with the fourth part above .128? Try to change it to something lower.
On my EX2 Ultra if I set the static IP above .128 I get the “Connection failed” message.
From .1-.127 I get successful connection.

Is it just me? A ghost? A nasty bug?

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