Cannot configure Plex - "The page isn't working"

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Trying to set up Plex on a brand new My Cloud Home device.

I’ve managed to enable the service via the “Do More” link within the Dashboard.

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However, when I then click the “Configure” option, it attempts to open the link on the domain prod-b083c6039a50497.wdckeystone.com, but the page returns Error 502

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I’ve logged in to Plex at app.plex.tv, and my new Plex instance isn’t showing.

Can anyone help?

2

Hi @dumdeedum,

Please refer to the article 3rd Party App: How to Enable and Configure Plex Service on My Cloud Home:
https://support-en.wd.com/app/answers/detail/a_id/7181

3

If you continue seeing an issue attempting to enable or configure Plex, please open a case with our support team at:

https://support-en.wd.com/app/askweb