I just bought 1TB MY Passport Essential. I have updated the WD SmartWare. However, when I selected the Backup and clicked the Start Bakcup button, there is no response. However, I can copy from my PC to this external drive. Can anyone help?
Did the START back up button changed to STOP back up? If yes it means it’s working fine.
Also make sure that adobe falsh player, java and microsoft .net framework is updated.
No it did not change to Stop Backup. It is still Start Backup.
update your adobe flash player, java and microsoft .net framework.
Also try to uninstall smartware, restart the computer then download the updated version and install it.