Cannot Back Up External HDD with SmartWare

WD Software & Mobile Apps WD Software
1

Hi there,

Does anyone know why when I start making a back up for my external HDD to MyCloud using my laptop, are the files saved in C:\Windows\CSC which is usually where the offline files are stored? It does not make sense because now I ate all my internal SSD memory and the back up was not even completed.

I would suppose that if I wanted to back up an external HDD connectred to my laptop USB port, my laptop would just be used as a bridge and no files would be stored here.

I just need to back up my external HDD to my WD MyCloud.

Please help,

Thank you

2

Hello TucoMex, be sure to update Smartware to the latest version, also check the link below to review the steps on how to start a Smartware backup. 

How to create a category backup using WD SmartWare

http://wdc.custhelp.com/app/answers/detail/a_id/3828