Cannot access to My Cloud Ex2 after upgrade to OS5

Did you manage to get the cloud access sorted in the end? I’ve done the same thing and skipped the orange screen thinking I could set up the cloud access later on.

Hello all

Official answer from WD support.

My Cloud OS 5: Cloud Access Failure Different MAC Address and Serial Numbers

https://support-en.wd.com/app/answers/detail/a_id/30471/track/AvMEhQrtDv8S~bOQGhse~yJjivkqxC75Mv8X~zj~PP~e

This is the MAIN issue after upgrading to OS5 and loose Cloud Access. I hope they patch OS5 else all old units (mine is from 2016) can’t proceed for RMA

Cheers