Cannot access synched files online


I am currently unable to access my synched files online via my web browser. I can still log into the dashboard and access my synched files with Windows Explorer on my PC. WD Sync also appears to be working properly. When I log in online I am told I cannot connect to WDMyCloudMirror.

The firmware is up to date and everything is correctly connected. I think the problem is caused by my anti-virus (AVG), which blocked the connection to the MyCloud after detecting a virus (attachment in a stored spam mail that I’ve since deleted).

Any help (in non-IT expert speak) gratefully received.


Hello Ziltoid,

For assistance regarding this maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.