For over a year I have been using MyCloud under windows 10 as backup storage for File History with no issues until I performed a system “fresh start” this week. I can no longer access my drive through File Explorer and cannot connect Drive for File History Backup.
I can access files through my web portal account. I can open dashboard and access system settings.
When I try to connect through File Explorer, I can see Drive icon under “Storage” However, when I click on it, or try to open it, I cannot access file shares (as in past). When I click and attempt “open” on drive icon or on Network folder there is no response. When I try to “open” via WD Access utility in system tray there is no response (I can access settings)
If I attempt to connect directly by entering IP address or “\mycloud” in search bar I get error message “Windows cannot access mycloud”. In File History, I get error message “File History doesn’t recognize this drive”.
I have read the prior posts and believe I have exhausted the suggestions. I have enabled SMB (despite security cautions) and confirmed its in place. I have also double checked Netbios selection. My IP number is correct as I can access settings and files via web browser.
I have attempted to send error message through automated support feature on dashboard, but it just circles endless waiting for “update”
Until this wall, I was happy with drive as it met my requirements as a NAS for File History Backup. Without this functionality it is useless to me.
All suggestions, pointers links and comments welcome. Please forgive any technical inaccuracies or ignorance reflected in this post.