Cannot access MyBook Live from everywhere

Since some time the MyBook isn’t shown any more in the Explorer of Windows 8.1. Before I could access it via “Network”, there it was shown as normal entrance. Now I can only access it via a favorite folder, which I made some time before. Synchronisation in Windows 8.1 as Backup doesn’t work anymore. It wants me to add a password, although I never entered any.

Via my smartphone I can access MyBook via the app wd2go. But when I want to stream the music datas on my music device, it doesn’t work.

What is wrong???


Have you tried resetting the device recently? If not, try performing a 4 seconds reset using the reset button on the back on the unit.

when i make a reset, will the datas on the device be preserved or will they be deleted?