I beg the community for help. I backed up vital files on a My Book Elite. The laptop C: Drive was reformatted and now when it is time to restore the files from the WD My Book Elite, they cannot be accessed. After a long wait, the option to install the software pops up but it hangs with 25 seconds to complete the installation and will not go any further. I have tried this on two different laptops - one with Vista and one with Windows 7. I thought that beyond the “E” Drive which was the one with the WD software that the files were actually on what was showing as the “F” drive, but I cannot open nor read any files on the drive at all. Everything was fine when the files were backed up and I checked the WD My Book Elite on both laptops prior to reformatting the one with Vista operating system.
PLEASE HELP - how can I access the files without damaging the integrity of the data on the WD My Book Elite?!! This is practically a life/death situation with requiring the data on that drive!!! PLEASE HELP!!!