Cannot access EX4 via Web UI

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

Hi, my EX4 has been working fine for a few months up until the last week.

I can ping the device yet I cannot ssh or access it via the WebUI.

I have restarted device multiple times without success.

When I press and hold the power button for 10 seconds, it then stays on “Device is shutting down” for days and never shuts down.

Thought?

Cheers
Brett

2

Hi rexilla, welcome. Try connecting the EX4 directly to the PC Ethernet port, if you haven’t, you can also try using another web browser to access the dashboard. 

3

I’ve already attemted this with no success.

4

I’m having the same issue every 7 calendar days.  I’m on the latest firmware version.  The only way to reconnect locally or remotely is to re-start the ex4.