Same here …
http://community.wd.com/t5/WD-My-Cloud/Support-tells-me-it-could-be-up-to-a-week-to-fix/td-p/762312
and
http://community.wd.com/t5/WD-My-Cloud/Support-tells-me-it-could-be-up-to-a-week-to-fix/td-p/762312
Good luck, I hope you get better help from WD than I have to date