Can upload and can't download

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I have My Cloud EX2 Ultra, with 1gb network speed.
I am using Win10 File Explorer to access my cloud files from LAN.
I have no issue to upload files to my cloud, speed is very good between 30mb and 100mb.
if I want to open any file on my cloud from File Explorer, it would be very slow and most of the time speed go down to 0bps.
if I try to download the file from internet, the speed is good, and PLEX is good as well
I don’t want to use my internet usage to watch a video or downloads files, but I want to open these files from Win 10 file explorer from LAN
please help

2

“I want to open these files from Win 10 file explorer from LAN”

This article should help: How to map a My Cloud or NAS device on Windows

3

Thank you for your response. I have no issue to browse the folders in myCloud, or create Map network drive. my problem is reading or downloading files from mtCloud.
I can not download any file or watch any video on my cloud using File explorer.
The speed is 300k and getting down to be 0k
thanks

4

can anyone help me please

5

Ok. . .this advice is free - - - worth what you are paying for it.

I have occasionally had problems with this on Win10 systems. After much playing; I got around this by disabling IPV6 on the NAS, on the router, and on the network adapter on the PC. (the pc was the magic trick I think)

6

Thank you for your help
actually IPV6 is disabled.
I figured out the reason and I want to share it on that post, so this can help anyone has the same issue.
I was set the Jumbo Frame to 9000, when I change it to OFF(1500), the speed became very good.
thank you all for your help