SmartWare is a type of backup software that runs all the time. By virtue of how it functions, it will not backup system files. As was said earlier, you need to find another software that will image the drive. As was also said earlier, you can download our Acronis software which will do a complete backup image of the system drive.
We will never make SmartWare capable of doing a full image of your system drive, because it's a different style of backup software. If you feel cheated that you can't do this with SmartWare then you may want to consider returning the drive for one that will do what you want.