Can’t enter username on my cloud desktop log in

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1

For the last 4 months plus I I’ve been unable to enter my username on the log in page of the WD My Cloud desktop app. I think it was after an update from WD. I can view my files fine from the iPhone app etc I just can’t log in and add/change files etc.

It happens on both a PC Laptop and an iMac. I also can’t uninstall and reinstall as an error message appears saying it can’t uninstall it!

If anyone can help or has the same thing happening to them please respond! Thanks.

2

@316Timwade Do you own a My Cloud Home or a My Cloud? Sounds like a My Cloud and that Desktop App no longer works. You can use files.mycloud.com or the mobile app.

3

Many thanks. This has allows me finally upload new content. I’m uploading videos and it seems ultra slow vs the actual desktop app. Is this usual or am I doing something wrong?

Thanks