Can only connect with admin, other user not able to connect

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
#1

I am new in this forum, I am Dutch pls excuse errors in my English.
Just bought WD MyCloud Ex2 Ultra and connected to Router (make ZTE H 369A).
I got WD MyCloud going, 2 users: admin and dennis.
2 shares: HarryShare for admin, and DennisShare or user Dennis.
I logout of WD Mycloud, and go to windows-explorer. Under Network I see the router and Mycloud
Under Mycloud I see the shares (folders) admin and dennis. I have access to admin and not to dennis, that’s ok.
I switch to dennis but can’t log in
Msg 'OpenFolder'
Translation of the 2nd part: ‘More connections to the server are not permitted. Disconnect all earlier connections to the server and try again’ .
I got stuck here; I can’t find an easy way to disconnect admin from the server, the only way I found was to get back to MyCloud and reboot.

What’s the proper way for ‘dennis’ to connect?

1 Like
#2

Hi @Harry_3,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

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#3

Click Start, point to Administrative Tools, and then click Active Directory Users and Computers. Right-click the user account that you want to allow remote access, and then click Properties. Click the Dial-in tab, click Allow access, and then click OK.

#4

Thank you Keerti_01
I opened a Support Case and got the solution to my problem.