Hi, I just bought WD My Cloud 3TB and I can find it om my ipad and iphone but I can not find on the WD my cloud desktop app for Windows and I will be grateful if you can help with that. It suppose to be allowed in firewall and for ensurance I added a rule to it in AVG firewall to allow
Here are several things to look at. First, do you have Network Discovery on? See Image below.
Are all devices a member of the same Workgroup? See image below.
If the two items above are already set I suggest unplugging your router at the router for about one minute and then plugging it back in. Hope this helps.
Try adding a device manually. It will ask you for a code that you can generate from the NAS UI.
Because you have AVG, it probably blocked the applications: Bonjour and Bonjour Print Services.
May you please add these applications to your AVG firewall rule as well?