What My Cloud firmware is your unit running? The v2.x firmware version apparently doesn’t have a scheduling feature for the backup option where as the older v4.x firmware My Cloud’s Safepoint backup feature does have a scheduling feature.
Unfortunately some just have problems with the Backup/Safepoint option with the later firmware versions. Mostly the Safepoint is now working on my v4.x version My Cloud running the latest firmware once I straightened out the duplicate USB naming issue and the failure of the v4.x firmware to properly mount my USB drive. Others are not so lucky.
There are other ways, using SSH to issue an “rsync” command for example, to backup the data on the My Cloud to another location. Note: These method mentioned below may be for v4.x firmware only.
https://community.wd.com/t/happy-accident-includes-an-alternative-to-safepoint/96152
https://community.wd.com/t/alternative-to-safepoint-reposted/140685
