WD Community

Can not Connect internet

Hello everybody, I have upgraded to os5, but I have not internet access on MyCloud.
I have connected by SSH and I can ping my local network devices like computer. But I can not ping my router and gateway (internet modem). I can not ping 8.8.8.8 too!
How can I fix this? Please help.

Ok, solved this, but my app store is empty, and I can not install any app.
Restored factory settings, but I have “No available Apps” message at App Store.

See the following WD Knowledge Base Articles on the “No available Apps” message.

No Available Apps on a My Cloud
https://support-en.wd.com/app/answers/detail/a_id/12868

My Cloud OS 5: Download and Install 3rd Party Apps Manually
https://support-en.wd.com/app/answers/detail/a_id/29960

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.