I have a pretty strange problem.
I can’t access or see mycloud on my thinkpad which is connected to the same LAN.
Everything else is working.
So on my thinkpad I can contact all other devices on my LAN.
All other devices on my LAN can contact my mycloud harddisk.
When speaking about access / contact - I mean in the first place
a/ pinging the IP address of mycloud hard drive
b/ entering the IP address of mycloud hard drive in chrome browser
When I try to ping from thinkpad to the mycloud IP address I get the following error:
C:\Users\IBM_ADMIN>ping 192.168.1.17
Pinging 192.168.1.17 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.
Ping statistics for 192.168.1.17:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\IBM_ADMIN>
Note that pinging to any other device in my LAN is working fine. It is only the mycloud device that gives a problem.
If I ping to the mycloud device using another windows machine in my network it is also working fine.
So it is a specific configuration of my thinkpad (windows 7) that is incompatible with mycloud device.
If all the devices are within the same work-group, try resetting the unit and check the firewall settings on the router to make sure that is not blocking that specific connection.
Hi,
It is indeed firewall related.
So when I disable symantec endpoint protection firewall on my thinkpad then I could ping to 192.168.1.17 (= IP address of mycloud device).
When looking at symantec “Traffic Log - Network Threat Protection Logs”: it says that Rule “Block IP Addresses” is applied twice when pinging to 192.168.1.17.
I had hoped that I could easily identify and disable the respective rule. But after quite some time I have still not figured out how I can do that.
Thanks for the response … but on my thinkpad I don’t have the same application for editing the firewall rules. The screenshot below shows my firewall rules. I have edited some of them but without any effect. It is also not clear to me which of those rules are blocking the ping to 192.168.1.17.