Can no longer unlock WD My Passport Ultra

WD External Drives WD Portable Drives
1

Having updated to Mac OS 11 (Big Sur)

On clicking ‘Unlock’ have message:
“Must run WD Drive Unlocker app.on CD” No longer have CD that at was probably enclosed when Drive was bought 6 years ago.
Worked perfectly using OS 10.16

Serial No: WXB1A24C9038 Product ID: 0820
Firmware revision: 1.007

Has anyone WD Drive Unlocker on CD for this product or a means of unlocking files??

Many thanks

Gary Holmes

2

Hi,

You can contact WD’s Technical Support about this.

To Contact WD for Technical Support:

https://support.wdc.com/support/case.aspx?lang=en