Can no longer open files

[gumby24]

I stored a lot of photo files on my Passport, and never had a problem opening them. Now when I try to open some, I get a “not authorized” message and when I try to open others, nothing happens and when I mouse over the files, it says “empty folder”.

[Neha_07]

Hi @gumby24,

We would suggest you to install WD Drive Utilities and run the test In order to understand the health of the drive.

Title: How to install WD Drive Utilities( For both Windows and MAC)
Link: Error)