Can no longer access My Cloud Home WDBVXC0040HWT-00

My Cloud Home - Personal Cloud Storage My Cloud Home
1

I need help.
It seems I can no longer access my My Cloud Home. In doing research it seems there was an update which disabled my device. I need to know how to access my device.

I am running macOS Catalina 10.15.5
My Cloud Home WDBVXC0040HWT-00

I tried connecting My Cloud Home directly to my computer using a USB to USB cable, but I can not connect it.

I need answers but I am not computer savvy so I need simple instructions.

I tried doing:
Finder
Go
Connect to Server

Attached screen shots are what happened.

Screen Shot 2022-07-09 at 5.52.53 PM
Screen Shot 2022-07-09 at 5.52.53 PM1569×872 98.2 KB

Screen Shot 2022-07-09 at 5.53.20 PM
Screen Shot 2022-07-09 at 5.53.20 PM855×356 54.8 KB

2

Hi @KimM,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

No I hadn’t. Thank you for that, will open one.