My WD Passport Ultra had been behaving strangely. It was extremely slow read and write, it could not be erased and formatted, and the Macbook Disk Utility “first aid” prompted a message to back up this drive. I requested an RMA and was promptly approved.
Somehow, I thought I could try to repair it and discovered the WD software and managed to erase and reformat it. It appears to be running properly now. Should I cancel the RMA? My concern is that if it is defective again within the warranty period can I create another RMA? Also, as there were some technical problems before, would it reoccur down the road?
