OK. I’ve been looking on this site for days and tried pretty much everything here, but most of it is at least 5 years old so I’m asking now. This is on my home network. As far as I can tell, based on the info, the networks are all set with sharing on and I’ve even forced turning on the NetBIOS setting.
A) I can log into the UI and have full access to make all the admin changes I want.
B) I can log into the device through https://files.mycloud.com/ and see everything remotely.
C) I see the device in my file manager under storage, but when I click Open, it just opens the UI in the web browser.
D) When I try to map a drive letter, I type either the \\DeviceName\Public or \\IP\Public it asks me to log in. I type in the credentials for the admin and the secondary user I set up on the device, in addition as my network router admin. Get message: Do not have access. Contact Administrator.