Can access via WD MyCloud but not WD Photos

Accessing My Cloud from Android (two different Android devices) I can connect without problem using WD MyCloud and see my public photos, however WD Photos fails during initial setup, always at 86%, with Cannot Access Device. I have tried using Port Forwarding and have removed and readded the devices to Cloud Access from the dashboard. Any ideas why this could be failing?

See if the link below helps.

WD Photos for Android appears to freeze on the First Time Setup screen

Were yo able to resolve this issue as I have the same problem