"Browse error. Content not available" error

Hello all, I hope that someone can help me with the issue that I’m having.

I currently have the WD TV Live Streaming Media Player, running firmware version 1.12.14. I recently formatted my computer and installed the new version of Linux Mint 14. I then re-installed MediaTomb which I use to stream my video files over my network.

Now, .MKV files will not play anymore. I get the error “Browse error. Content not available” when attempting to play these files. However, I have tried to play .MP4 files and .AVI files and it works properly. At first I thought that the .MKV was too big to be streaming wirelessly, so I plugged in the WD TV using an ethernet cable. No luck, this didn’t work either. The .MKV files will would not play. Do you guys have any ideas of what I can do to fix this problem, it is very annoying!

I’ve used Mediainfo to provide you with the information of the .MKV files which will not play:

General
Format : Matroska
Format version : Version 2
File size : 5.19 GiB
Duration : 1h 48mn
Overall bit rate : 6 842 Kbps
Encoded date : UTC 2012-11-23 09:27:43
Writing application : mkvmerge v5.8.0 ('No Sleep / Pillow') built on Sep 2 2012 15:37:04
Writing library : libebml v1.2.3 + libmatroska v1.3.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 8 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 48mn
Bit rate : 6 206 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 24.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.281
Stream size : 4.60 GiB (89%)
Writing library : x264 core 129 r2230 1cffe9f
Encoding settings : cabac=1 / ref=8 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.20 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-3 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=6 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=0 / bitrate=6206 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=50000 / vbv_bufsize=62500 / nal_hrd=none / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:1.00
Language : English
Default : Yes
Forced : No

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 1h 48mn
Bit rate mode : Constant
Bit rate : 640 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 497 MiB (9%)
Language : English
Default : Yes
Forced : No

Menu
00:00:00.000 : en:Chapter 1
00:03:15.041 : en:Chapter 2
00:10:19.750 : en:Chapter 3
00:16:57.333 : en:Chapter 4
00:24:11.708 : en:Chapter 5
00:31:45.125 : en:Chapter 6
00:35:55.291 : en:Chapter 7
00:42:17.625 : en:Chapter 8
00:49:03.583 : en:Chapter 9
00:55:37.791 : en:Chapter 10
00:59:27.750 : en:Chapter 11
01:04:02.625 : en:Chapter 12
01:11:00.958 : en:Chapter 13
01:17:28.875 : en:Chapter 14
01:23:02.875 : en:Chapter 15
01:30:03.041 : en:Chapter 16
01:35:19.250 : en:Chapter 17
01:39:05.833 : en:Chapter 18

General
Unique ID : 
Format : Matroska
Format version : Version 2
File size : 4.37 GiB
Duration : 1h 46mn
Overall bit rate : 5 897 Kbps
Encoded date : UTC 2012-11-08 01:22:50
Writing application : mkvmerge v5.8.0 ('No Sleep / Pillow') built on Sep 2 2012 15:37:04
Writing library : libebml v1.2.3 + libmatroska v1.3.0

Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Muxing mode : Header stripping
Codec ID : V_MPEG4/ISO/AVC
Bit rate : 4 390 Kbps
Width : 1 280 pixels
Height : 688 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Variable
Original frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.208
Writing library : x264 core 128 r2216kMod 198a7ea
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / fade_compensate=0.00 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=4390 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Default : Yes
Forced : No

Audio
ID : 1
Format : DTS
Format/Info : Digital Theater Systems
Muxing mode : Header stripping
Codec ID : A_DTS
Duration : 1h 46mn
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 1.12 GiB (26%)
Default : Yes
Forced : No

Menu
00:00:00.000 : en:00:00:00.000
00:04:05.912 : en:00:04:05.912
00:10:11.820 : en:00:10:11.820
00:15:25.133 : en:00:15:25.133
00:19:31.545 : en:00:19:31.545
00:25:47.880 : en:00:25:47.880
00:30:48.972 : en:00:30:48.972
00:34:31.194 : en:00:34:31.194
00:41:05.046 : en:00:41:05.046
00:47:41.692 : en:00:47:41.692
00:52:33.942 : en:00:52:33.942
00:58:44.396 : en:00:58:44.396
01:03:42.360 : en:01:03:42.360
01:08:20.638 : en:01:08:20.638
01:13:04.422 : en:01:13:04.422
01:17:35.025 : en:01:17:35.025
01:24:12.631 : en:01:24:12.631
01:31:35.490 : en:01:31:35.490
01:35:17.670 : en:01:35:17.670
01:40:34.737 : en:01:40:34.737

Any help would be appreciated! Thanks!

I’m “Guessing” since you’re using Linux Mint that you’re connecting via NFS?   If so, make sure the file is readable by the NFS UID the WD mounts with.

chmod a+r  filename  will fix it, if that’s the issue…   A+X is overkill, but it’s a quick way to test.