Brother printer not working : How to Fix it

If your Brother printer isn’t working, start by checking the basics: ensure it’s plugged in and turned on, and confirm it’s connected to your computer or network. Verify that you have the latest drivers installed from the Brother website. Check for error messages or blinking lights on the printer, which can indicate specific issues. Ensure there are no paper jams and that ink or toner levels are sufficient. Restart both your printer and computer. If problems persist, consult the printer’s manual for troubleshooting steps or contact Brother customer support for further assistance.

Brother printers are widely used due to their reliability and advanced features, but like any piece of technology, they can encounter issues. When a Brother printer stops working, it can disrupt productivity. Understanding common problems and their solutions can help users get their printers back in working order quickly.

Common Issues and Solutions

1. Paper Jams

Paper jams are one of the most frequent issues. They can occur due to misaligned paper, overloading the paper tray, or using the wrong type of paper. To resolve this:

  • Turn off the printer: Unplug it from the power source.
  • Remove the paper tray: Carefully check for any jammed paper inside.
  • Inspect all accessible areas: Open the front and back covers to ensure no paper fragments are stuck.
  • Reassemble and test: After clearing the jam, reassemble the printer, plug it back in, and test print.

2. Connectivity Issues

Brother printers can connect via USB, Ethernet, or wirelessly. Connectivity issues can arise due to network problems or incorrect settings.

  • Check connections: Ensure all cables are properly connected if using USB or Ethernet.
  • Restart devices: Restart the printer, computer, and router to reset connections.
  • Reconfigure network settings: For wireless connections, ensure the printer is connected to the correct Wi-Fi network. You might need to re-enter the network password.

3. Driver Problems

Printer drivers are essential for communication between the printer and the computer. Outdated or corrupt drivers can cause the printer to malfunction.

  • Update drivers: Visit the Brother website to download and install the latest drivers for your printer model.
  • Reinstall drivers: Sometimes, uninstalling and then reinstalling the drivers can resolve issues.

4. Low Ink or Toner

A common reason for a printer not working is low or empty ink or toner cartridges.

  • Check ink/toner levels: Most Brother printers have a display or a software utility to check ink or toner levels.
  • Replace cartridges: If levels are low, replace the cartridges with new ones.
  • Run a cleaning cycle: Sometimes, running a cleaning cycle can resolve print quality issues related to low ink.

5. Error Messages

Brother printers display error messages on the printer screen or through the connected computer.

  • Refer to the manual: Error codes can often be deciphered using the printer’s manual or Brother’s online support.
  • Follow the troubleshooting steps: Most error messages come with suggested actions. Follow these steps to resolve the issue.

6. Print Queue Problems

Sometimes, documents get stuck in the print queue, preventing new documents from printing.

  • Clear the print queue: Open the print queue on your computer, cancel all documents, and try printing again.
  • Restart the print spooler: On Windows, this can be done through the Services application. Restarting the print spooler can clear any stuck jobs.

Preventive Measures

To avoid frequent issues, regular maintenance and proper use of the printer are essential.

  • Use quality paper: Always use the recommended paper type and avoid overloading the tray.
  • Regular cleaning: Clean the printer regularly, especially the rollers and print heads, to prevent jams and maintain print quality.
  • Firmware updates: Keep the printer’s firmware up to date to benefit from the latest fixes and improvements.


Brother printers are designed to be robust and user-friendly, but they can encounter issues like any other device. By understanding common problems and their solutions, users can often troubleshoot and resolve issues on their own, saving time and reducing frustration. Regular maintenance and staying updated with the latest drivers and firmware can also help keep the printer running smoothly. If problems persist, contacting Brother’s customer support or a professional technician may be necessary to get the printer back in working order.