Broken My Book drive

Portable Drives My Passport
1

Recently my “My Book” drive fell a 1 meter fall and the USB port on the back was detached from the plastic panel that holds it, and it fell into the inside of the drive.

My question: is there any way to open it?

If you don’t think opening it is the way to go, what do you think I should do? how will I be able to retrieve my data? (retrieving the data is more important for me than fixing it).

2

It’s probably beyond do it yourself repair. Professional data recovery is the best option. If you choose that don’t try anything else. If the drive came with Smartware it’s hardware encrypted and connecting as an internal will not work.

Joe

3

Thanks for th eadvice.